Privacy Policy

Rising Star Games and its affiliates (collectively, "Rising Star Games", "the company" or "we") respect the privacy rights of our online customers and are committed to protecting the personal information collected about you via our website and the playing of Rising Star Games' games. We have adopted this online privacy statement to demonstrate how we collect, store and use the information you provide us with.

The main Rising Star Games portal to which this privacy statement applies is www.risingstargames.com. However, the company also owns several other domain names that may provide links to www.risingstargames.com. This privacy policy also applies to those Rising Star Games affiliated websites. Please note also that this privacy policy does not apply to websites maintained by other companies or organisations to which we may provide links. Rising Star Games cannot and does not guarantee the security of any personal information disclosed on those sites. In addition, please note that we may solicit third parties to collect personal information on our behalf and in such cases such third parties will be instructed to comply with the online privacy statement as set forth herein.

If you have any questions, complaints or comments regarding our privacy statement or policies, please send written correspondence to:

The Webmaster
Rising Star Games
Basepoint Business & Innovation Centre
Great Marlings
Butterworth
Luton
LU2 8DL

What information does Rising Star Games collect?

Rising Star Games only collects personal information from you on a voluntary basis. When you submit personal information to Rising Star Games it will usually take the form of: (1) product registration; (2) contest registration; (3) registration for game-specific event participation; (4) site registration; (5) customer service and technical support sessions. The information we collect may include personal information such as your name, date of birth, e-mail address, telephone number and home address. We may also collect demographic information such as your age, gender, favourite styles of gaming and the systems you own or plan to buy.

Rising Star Games collects personal information via our registration process. The user will be asked to provide his or her name, their age, a valid e-mail and full postal address. This information will then be associated with your e-mail account so that we may identify you during future visits to each of the sites. Rising Star Games also stores and maintains personal information that you submit to us in an e-mail or that you post on our bulletin board.

Product Registration

If you wish to register your product online, you will be asked to provide us with the following personal information:

1. Your first and last name
2. Your home address
3. Telephone number
4. E-mail address
5. We will also ask you to enter information about the product you are registering:
6. Which game you are registering
7. Which platform
8. Was the purchase of this game for yourself
9. Why you decided to buy this game
10. How many games have you purchased in the last 12 months
11. How many games have you rented in the last 12 months
12. On which platform you usually play
13. How many hours a week you spend playing games
14. How many hours a week you spend playing multiplayer games
15. How many hours a week you spend playing online games
16. Which Rising Star Games franchises are your favourites
17. Which genres of games are your favourites

Your refusal to submit personal information may limit our ability to process your online product, contest or purchase registration or request for technical support. However, you do not need to provide personal information to Rising Star Games in order to access and use our sites.

Does Rising Star Games use cookies, track IP addresses or use other passive means to collect information?

Rising Star Games uses cookies on its sites. A "cookie" is a small piece of record-keeping information that web sites often store on a user's computer. Cookies do not include people's names, e-mail addresses or other information that is personally identifiable. They are just typically used to quickly identify a user's computer and to "remember" things about the user's visit such as user preferences and your login name and password. Any information collected this way is held only up until midnight of the same day, at which point, the information is deleted. You can disable cookies or set your browser to alert you when cookies are being sent to your computer.

Rising Star Games also keeps track of Internet Protocol (IP) addresses for safety and security reasons. An IP address is a number that is used by computers on the network to identify your computer every time you log on to the internet. The only other information passively collected by Rising Star Games is in the form of logs - files that record web site activity, including how many "hits" a particular web page is getting (a.k.a. "click-through data"). These entries enable the company to assess overall site activity, track interest in advertised sales and troubleshoot technical concerns. We also use the log file entries for our internal marketing and demographic studies so we can constantly improve the referral services we provide you with.

Who is collecting my personal information and how will it be used?

The information you submit to our sites is collected and used by Rising Star Games as set forth above. In addition, we use the submitted information to send you advertising or promotional materials, including information about special rebates, promotional offers and other events of interest. We also use your personal information for our internal marketing and demographic studies so that we can constantly improve the products and services we provide to you and to better meet your needs.

With whom does Rising Star Games share my personal information?

No other company or third party whatsoever.

May I choose how my personal information is used?

Yes. If you want Rising Star Games to send you communications about special rebates or promotional offers, you may opt in to receiving these communications at the time your personal information is collected or by contacting us via e-mail at: webmaster@risingstargames.com or by regular mail to our full postal address listed above.

In addition, along with every communication sent to you, Rising Star Games gives you the opportunity to discontinue receiving future communications.

How do I access my personal information?

If for any reason you wish to view, correct or delete the personal information collected about you, please send an email to webmaster@risingstargames.com or write to us at the above address. We will be happy to review, update or remove information as appropriate. However, we may still retain information in our files to resolve disputes or enforce our agreements due to technical or legal requirements or matters related to security, integrity or operation of our sites.

Does Rising Star Games collect personal information from children under 13?

Rising Star Games encourages parents and guardians to spend time online with their children. We urge parents to instruct their children to never give out their real names, addresses or telephone numbers without permission when using the internet. We recognise a special obligation to protect personal information obtained from young children. Therefore, in order for children under 13 years old to register on www.risingstargames.com and our affiliated sites we require that the child provides the email address of a parent or guardian who will be contacted by us in order to confirm, modify or refuse his or her child’s registration. Rising Star Games reserves the right to request written proof of the parent or guardian’s authorisation at any time. If the parent or guardian does not reply to this request within 30 days of our request for proof, the child's personal information will be deleted and his or her registration refused.

What safeguards does Rising Star Games use to protect my personal information?

To protect your personal information, Rising Star Games maintains appropriate safeguards to ensure the security, integrity and privacy of the information you have provided. Our sites have security measures in place to protect the loss, misuse and alteration of the information under our control. Personal information collected by Rising Star Games is stored in secure operating environments that are not available to the public (e.g. locked rooms). To prevent unauthorised electronic access to personal information, Rising Star Games maintains information collected online behind a firewall-protected server and encrypted database.

In addition, we take reasonable steps to assure that third parties who collect personal information on our behalf provide sufficient protection of personal information.

How do I ask a question or file a complaint?

Any questions or complaints about this online privacy statement can be resolved by contacting our privacy policy administrator via e-mail at webmaster@risingstargames.com or by post to the full postal address listed above.

By using our sites, you signify your assent to the Rising Star Games online privacy statement. If you do not agree to this policy, please do not use our sites. We reserve the right to make changes in this policy so please check back from time to time to ensure you are aware of any changes in our information collection practices. Your continued use of the site will signify your acceptance of these changes.

General Terms and Conditions of Use

The terms of this Online Privacy Policy are incorporated into our General Terms & Conditions of Use. Please review our General Terms & Conditions of Use here